Bookstore | Auxiliary Services | UNC CharlotteI walked around, caught my breath, and scoped out a few books which had caught my interest. Then, as I was leaving, I noticed a sign detailing a new return policy. Apparently, the entire chain now only accepts returns within 14 days, and then, only with a receipt. She did tell me about one exception, however — books received as gifts can be returned within 30 days so long as there is a gift receipt. Most bookstores only accept returns that are in new condition — that means the spine must be unbroken, the pages clean, the cover crisp.
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Although the company could try to curtail the practice, it prefers to keep a lenient return policy to build goodwill with customers. An Amazon representative said only that the practice of buying from Amazon and returning to other stores is "not an honest practice. This issue underscores the belief that retailers with an online and offline presence will take a competitive advantage in the market. Some consumers think twice about making online purchases because of the hassle in packaging and mailing items that need to be returned. As a result, experts say online-only companies such as Amazon may have to seek partnerships with offline retailers to make the return process more convenient. As a result, shoppers often get back more money than what the book was purchased for at the online store.
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Replies to: Buying books online - beware BN Barnes & Noble return policy
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I just received an email that I ordered a book that I did order. I have tried to call and email them with no success. Can someone help me. I thought I was ordering a blank artist's journal but instead received a graphing notebook. After reading these comments, I've decided it isn't even worth the trouble trying to return it.
Ecollegy 15 replies 2 threads Registered User New Member. August edited August in Parents Forum. If you are considering purchasing books online, please try to check the return policy -- for returning to a retail store or returning by a shipment. Also, check to see if textbooks are return'able. Also, be very careful with free shipping offers -- check each and every screen when ordering, as we've seen a default to expedited, even after declining it. Have learned that our student will take a huge loss if trying to return books, will only get store credit "if the store decides to even accept the return," and the list goes on.